Top 10 Reasons for Failing a Management Occupancy Review (And How to Avoid Them)

The Management Occupancy Review (MOR) is a critical process that ensures affordable housing providers comply with the regulations set forth by the U.S. Department of Housing and Urban Development (HUD). Failing an MOR can have severe consequences, ranging from financial penalties to potential loss of funding.

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In this blog, we’ll delve into the top 10 reasons for failing an MOR and provide expert insights on how to avoid these pitfalls.

Management Occupancy Reviews: 10 Reasons for Failure and How to Avoid Them

  1. Inadequate Documentation:

One of the primary reasons for an MOR failure is insufficient documentation. From tenant income verification to property management records, it’s crucial to maintain accurate and up-to-date documentation. A meticulous approach to record-keeping is key to success.

  1. Incorrect Income Determinations:

Accurate income determinations are fundamental to affordable housing compliance. Errors in calculating tenant income can lead to MOR failures. Housing professionals should stay informed about income calculation guidelines and regularly update tenant files.

  1. Non-Compliance with Fair Housing Laws:

Fair housing violations are serious issues that can result in MOR failure. Property managers must stay informed about the latest fair housing laws and ensure that all staff members are trained to uphold these regulations, fostering an inclusive and discrimination-free environment.

  1. Failure to Address Health and Safety Issues:

Neglecting health and safety concerns is a direct violation of HUD regulations. Regular property inspections and prompt resolution of identified issues are imperative. Proactive maintenance schedules and responsive communication channels contribute to a safe and habitable living environment. Keep checking the hygiene of the house as it should remain pest-free, and keep a check on septic tanks as well.

  1. Incorrect Tenant Certifications:

Tenant certifications must be accurate and reflective of the current status of each resident. Any discrepancies in reporting tenant information can lead to MOR failure. Regularly audit tenant files to ensure that certifications align with actual circumstances.

  1. Lack of Timely Reporting:

Timely reporting is crucial for MOR’s success. Delays or oversights in submitting required reports can result in compliance issues. Utilize property management software to streamline reporting processes and set reminders for critical deadlines.

  1. Inadequate Staff Training:

Staff members who are not adequately trained in affordable housing regulations are more likely to make errors. Regular training sessions, workshops, and staying updated with industry changes are essential for maintaining compliance.

  1. Poor Communication with Residents:

Open and transparent communication with residents is vital. Failure to communicate changes in policies, procedures, or lease agreements can lead to misunderstandings and potential violations. Establish clear communication channels and engage with residents regularly.

  1. Ignoring MOR Preparation:

Waiting until the last minute to prepare for an MOR is a recipe for failure. Property managers should adopt a proactive approach, conducting internal audits and mock MORs to identify and rectify potential issues well in advance.

  1. Insufficient Tenant File Reviews:

Thoroughly reviewing tenant files is a critical step in MOR preparation. Ensure that all required documents are present, up-to-date, and accurate. Regular internal audits can help catch discrepancies before they become compliance issues.


Successfully navigating a Management Occupancy Review demands a comprehensive understanding of affordable housing regulations and a commitment to maintaining compliance. By addressing these top 10 reasons for MOR failure, property managers can establish robust systems, ensure accurate documentation, and create an environment that fosters both affordability and compliance with fair housing laws. In the ever-evolving landscape of affordable housing, staying informed and proactive is the key to long-term success. For more such content and free webinar training explore our website.

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